Hire Terms & Conditions


By hiring from The Pretty Prop Shop, you agree to our Terms & Conditions of Hire.

All our items are priced on our website. All Hire Prices include GST.  Our minimum hire order is $50.00 (not including bond or delivery fees)

Hire Period
The standard hire period for items is 1-4 days. Therefore, it is the same price whether you hire for one day or for four.  There is no discount for shorter hire periods.  You are responsible for the goods during the period of hire. Our hire period includes ‘from pick up/delivery to collection’.

A penalty fee of 10% per/day for the first three days, after that this will in increase 30% per/day, will be charged to goods returned after the agreed hire period.

Delivery & Collection
Delivery & collection costs will vary. Picking-up your own items incurs no charge. Pick up point is Patumahoe (outside Pukekohe, South Auckland).

Courier is our second preferred option and is available on some non breakable items at your cost.  Note it is your responsibility as the hirer to make sure the items are packed safely and couriered back on the date specified on your order sheet.  Any items broken on the return courier through packing negligence will be charged at replacement cost.

We supply the courier tickets for the return journey.  The tickets are PRE-PAID and cannot be re-issued.  It is your responsibility to keep them in a safe place until it is time to return the hire items.  You will be charged if we need to arrange a second set of tickets.

We can also deliver and collect the goods to and from your venue (this does not include set up/pack down) on orders valued over $300 inc GST.  We will deliver the items safely and securely to your venue the day prior to your event and arrange collection the day after.  Delivery and collection charges are calculated based on the distance we are required to travel, the size of the order and the staff required.  We charge at a kilometer rate from our studio in Patumahoe to venue (and return).

All items will be checked against the booking form on collection/delivery to make sure everything is present & in good condition.

A non refundable 25% deposit is required to secure your booking, with the balance to be paid 5 working days (one week) before your event. If your event is less than TWO weeks away, full payment is required. The balance due date will be listed on your invoice.  You will receive a reminder email two days prior to the payment due date.  We do not release goods without payment, if there are any delays to deliveries due to non-payment The Pretty Prop Shop will not be held liable.

A $100 bond / damage deposit is included with the invoice, which is refunded when all hire items have been returned and checked for damage.
The bond will be refunded when all hire items have been safely returned, checked and cleaned.  This can take up to five (5) working days after return.  We do not give bond back on return of the props without inspection.

You are responsible for all items while they are in your possession. This includes damage, breakage & loss. Any items left at unattended premises remain your responsibility. Any damages will be paid from the bond. If damage / loss is greater than the bond, the hirer will pay the balance.
Alternatively, The Pretty Prop Shop can hold your Visa/Mastercard Credit Card Details on File. Your card will not be charged unless there is damage/Loss.  We will inform you of any charges prior to taking payment from your card.

Payment & Deposit
Payment can be made by internet bank transfer or Visa/Mastercard/Amex via Stripe or Paypal payable to:
The Pretty Prop Shop, ANZ Bank: 01-1845-0018426-00

NOTE:  Payments via Stripe attract a 2.9% credit card processing fee

Changes to your booking
We accept changes to your booking up to THIRTY (30) days prior to your booking date.  After that your order needs to be paid in full whether you cancel hire items or not.  This is because we book out items in your name for up to a year in advance and turn other paying clients away in good faith that you are hiring those particular items

Cleaning & Care of goods
We check & inspect all goods before they are dispatched & when they are returned. In the event of any damage in transit, please notify us immediately & we will do our best to replace the item. We understand that accidents happen, any damaged or broken items will be charged at the replacement cost value.
Please return your goods in the state you found them.
Note: some of the props are vintage objects so do not wash them in a dishwasher or machine dry them. If in doubt please contact The Pretty Prop Shop for clarification.
Please note that if excess amounts of candle wax, wine or food stains are found on linen – runners, cloths or napkins we will charge a cleaning fee (which is on charged from the laundromat).

We supply most items with specific boxes and packaging for the items. Please also keep all packaging which is given to you as some packaging cannot be replaced. You will be charged a replacement fee if it is not returned.  Please make it clear to your venue, stylist or planner that the boxes must be stored not thrown away.  Particular items are wrapped in bubble wrap and they must be returned wrapped correctly so as to keep items free from damage or scratches.  Please consider the next person hiring after you – if you have damaged an item from mistreatment you will be charged for replacement of that item.

Cancellation Policy
Please advise us of all cancellations as soon as you can.  We hold your props booking for you in good faith that you are hiring them and we turn away other bookings.  Therefore we do not have the opportunity to re-book items if too close to the event date.  We will not make changes to bookings inside 30 days from the date of event.

The following cancellation charges apply:
90 or more days:  50% of deposit will not be refunded (admin fee)
89 days – 31 days:  Your 25% deposit will not be refunded, but any other charges (including bond fee) will be refunded.
30 days or less:  Full hire payment required (not including bond fee)

Cancellation fees will be taken from the hire and/or bond. The remaining amount, if any, will be refunded to the Hirer.
The Hirer agrees that all charges for hire loss, hire extension, damage and repair will be paid and that all collection fees, legal fees or any expenses involved in the collection of these charges will be borne by the Hirer

All hire items remain the property of The Pretty Prop Shop.