Hire Terms & Conditions


By hiring from The Pretty Prop Shop, you agree to our Terms & Conditions of Hire.

All our items are priced on our website. All Hire Prices include GST.  Our minimum hire order is $25.00.

Hire Period
The standard hire period for items is 1-4 days. Therefore, it is the same price whether you hire for one day or for four.  You are responsible for the goods during the period of hire. Our hire period includes ‘from pick up/delivery to collection’.

A penalty fee of 10% per/day for the first three days, after that this will in increase 30% per/day, will be charged to goods returned after the agreed hire period.

Delivery & Collection
Delivery & collection costs will vary. Picking-up your own items incurs no charge. Pick up point is Patumahoe (outside Pukekohe, South Auckland).

Courier is our second preferred option and is available on some non breakable items at your cost.  Note it is your responsibility as the hirer to make sure the items are packed safely and couriered back on the date specified on your order sheet.  Any items broken on the return courier through packing negligence will be charged at replacement cost.

We supply the courier tickets for the return journey.  The tickets are PRE-PAID and cannot be re-issued.  It is your responsibility to keep them in a safe place until it is time to return the hire items.  You will be charged if we need to arrange a second set of tickets.

We can also deliver and collect the goods to and from your venue (this does not include set up/pack down). We will deliver the items safely and securely to your venue the day prior to your event and arrange collection the day after.  Delivery and collection charges are calculated based on the distance we are required to travel, the size of the order and the staff required.  We charge at a kilometer rate from our studio in Patumahoe.

All items will be checked against the booking form on collection/delivery to make sure everything is present & in good condition.

A 25% deposit is required to secure your booking, with the balance to be paid 5 working days (one week) before your event. If your event is less than one week away, full payment is required. The balance due date will be listed on your invoice.  You will receive a reminder email two days prior to the payment due date.

A $100 bond / damage deposit is included with the invoice, which is refunded when all hire items have been returned and checked for damage.
The bond will be refunded when all hire items have been safely returned. You are responsible for all items while they are in your possession. This includes damage, breakage & loss. Any items left at unattended premises remain your responsibility. Any damages will be paid from the bond. If damage / loss is greater than the bond, the hirer will pay the balance.
Alternatively, The Pretty Prop Shop can hold your Visa/Mastercard Credit Card Details on File. Your card will not be charged unless there is damage/Loss.

Payment & Deposit
Payment can be made by internet bank transfer or Visa/Mastercard/Amex via Stripe or Paypal payable to:
The Pretty Prop Shop, ANZ Bank: 01-1845-0018426-00

NOTE:  Payments via Stripe attract a 2.9% credit card processing fee

Cleaning & Care of goods
We check & inspect all goods before they are dispatched & when they are returned. In the event of any damage in transit, please notify us immediately & we will do our best to replace the item. We understand that accidents happen, any damaged or broken items will be charged at the replacement cost value.
Please return your goods in the state you found them.
Note: some of the props are vintage objects so do not wash them in a dishwasher or machine dry them. If in doubt please contact The Pretty Prop Shop for clarification.

We supply most items with specific boxes and packaging for the items. Please also keep all packaging which is given to you as some packaging cannot be replaced. You will be charged a replacement fee if it is not returned.  Please make it clear to your venue, stylist or planner that the boxes must be stored not thrown away.

Cancellation Policy
Please advise us of all cancellations as soon as you can.  We have held the props for you in good faith that you are hiring them and we turn away other bookings.  Therefore we do not have the opportunity to re-book items if too close to the event date.

The following cancellation charges apply:
90 or more days:  50% of deposit will not be refunded (admin fee)
89 days – 31 days:  Your 25% deposit will not be refunded, but any other charges (including bond fee) will be refunded.
30 days or less:  Full hire payment required (not including bond fee)

Cancellation fees will be taken from the hire and/or bond. The remaining amount, if any, will be refunded to the hirer.

All hire items remain the property of The Pretty Prop Shop.