Frequently Asked Questions

By hiring from The Pretty Prop Shop, you agree to our Terms and Conditions of Hire.

Terms and conditions are listed here: Terms & Conditions

All our items are priced on our website.  All Hire Prices include GST.

All hire items remain the property of The Pretty Prop Shop.

When should I book?
As soon as you have an idea of what you wish to hire we recommend booking, especially if your event is over the busy summer wedding season of November to April. In peak times we book out some items a year in advance. But no matter how close your event is get in contact as we may have items still available.

How do I place an order?
You are able to “Request A Quote” through our website.  Simply add the items you would like to hire plus quantities of each to your shopping cart.  Then head to the “Request A Quote” link on the top menu.

From there you are able to email through your wish list along with the wedding/event date plus any other additional info we may require such as delivery addresses.

We then check the item availability for your date and send through a quote to you from our booking system along with Hire Terms and Conditions.  Your 25% deposit payment then secures the items for your date.

Do you have a minimum spend?
Our minimum spend is $50 including GST (this not including refundable bond or delivery/courier charges).

What is your hire period?
We allow four days for our standard hire period. The cost is the same whether you hire for one day or four. Customers are able to collect from us on a Thursday or Friday and drop back on the Monday after your event.  You are responsible for the goods during the period of hire. Our hire period includes ‘from pick up/delivery to collection’.  Pick up is from Patumahoe (outside Pukekohe).

Do you require a deposit?
We require a 25% deposit to secure your booking, with the balance paid 5 working days (one week) before your event.  This is listed on your invoice once your order is confirmed.

Please note that the busy wedding season of November – April books up fast so bookings are on a first in, first served basis.  Your order is not confirmed in our booking system until the deposit has been received.  This can cause issues if you accept the quote but do not pay the deposit until weeks later so be aware that if you want the goods you need to pay the deposit to confirmed order.

Payment can be made by direct credit, Visa, Mastercard, American Express via Stripe (portal is sent upon invoicing) or PayPal payable to:  The Pretty Prop Shop.  PayPal accepts other credit card type payments.

NOTE:  Payments via Stripe attract a 2.9% credit card processing fee (on charged from Stripe)

Do you require a Bond?
A $100 bond / damage deposit is included on the invoice with the final balance, which is refunded when all hire items have been returned and checked for damage.  This can take a week or so depending on how busy we are. The bond will be refunded when all hire items have been safely returned and we have received your bank account details for transfer.

What happens if something is damaged or missing?
We have to charge for damaged, broken or missing items. You are responsible for all items while they are in your possession. We charge you a nominal bond before pick up as security against damage, breakage or loss so please ensure that the hire props are secured when not in use and protected from the weather. Any items left at unattended premises remain your responsibility. If damage/loss is greater than the bond, the hirer will need to pay the balance owed.

Do you deliver?
Depending on the item yes, we can deliver.
Courier:  This is our preferred option.  We use CourierPost nationwide so depending on the item you wish to hire it may be able to be couriered to you.  Generally we can courier our cutlery, most vases, tealight holders and candlesticks (depending on what they’re made of), smaller chalkboards, linen and other items.
Larger chalkboards, easels, candy jars and some glassware and crockery are not. If in doubt, please ask.

You prepay the courier fee back to us and we will enclose the courier tickets for you to send the item(s) back to us.  Otherwise for larger items or fragile orders pick up from our studio in Patumahoe, Franklin (outside Pukekohe) is preferable.  Note that we supply pre-paid courier tickets for return, they are stapled to the delivery docket.  If you lose the docket those tickets are gone and cannot be replaced so it will be up to you to courier back to us at your own cost.
We send many items around the country (the furthest hire has been to Stewart Island!) so if in doubt, please email us to find out whether it’s possible.
Hand delivery:  There is a minimum hire spend of $350 for hand delivery using our company vehicle.  Travel costs are charged on a per km basis at $2/km from our Patumahoe base to the venue/delivery address and return.  The distance will be determined by the shortest distance as calculated by Google Maps.  Minimum travel fee is $50 per trip

Can I pick up my hire order early?
Early collection is on a case by case basis. Please do not be offended if we are unable to accommodate your request. We send orders all around New Zealand and we are dependent on our customers returning the props in a timely manner. Sometimes it leaves us with no time to actually prep the order for the next customer if items are not returned on time.  And many clients decide they want to pick up early and also return late.  This will incur extra hire charges.

Can my friend/relative return my hire order instead of me?
Yes that is not a problem as long as it is within the hire period. If you cannot meet the return times please contact us ASAP as it could affect the next hire customer for those items and also incur more hire charges for you.

Do I clean the items? Do any items need special care?
It depends on the item.  We check and inspect all goods before they are dispatched and when they are returned. In the event of any damage in transit, please notify us and we will do our best to replace the item. We understand that accidents happen, any damaged or broken items will be charged at replacement cost.

Some of the props are vintage objects so do not wash them in a dishwasher or machine dry them, i.e. Tea Cup Trio sets, champagne saucers.

GOLD CUTLERY: Must be cleaned/rinsed free of food and dry before returned.  This can be put through a dishwasher with dishwashing powder NOT tablets. Leaving them wet will ruin the gold finish and you will be liable for replacement.

CANDLE WAX: Tealight candle wax can be tricky to get off so please leave that to us.

TABLE LINEN AND NAPKINS: Please brush off any food remains before sending back.  We will clean all table runners, tablecloths and napkins – a general laundering fee is included in the hire.  Please note that if excess amounts of candle wax, wine or food stains are found on them we will charge a cleaning fee (which is on charged from the laundromat).
Please keep candles protected on the chiffon and stonewash linen table runners and cloths.  Candle wax is extremely difficult to remove so you will be charged replacement cost if it cannot be removed.

TEALIGHT HOLDERS:  We supply 9 hour tealight candles in the price of the hire.  This is to make sure that the correct candles are used for ease of cleaning upon return.

VASES: Need to be dry and free of florals with cartons they were sent in

SEQUIN RUNNERS AND TABLECLOTHS: Please refrain from putting candles directly onto the sequins – please use a candle plate. If excess candle wax is found on them we will need to charge a cleaning fee.
If using a sequin tablecloth as a Photobooth backdrop please pin or tack the cloth up, do not use a staple gun as you’ll put holes in the cloth.

MERCURY GLASS VASES:  We recommend if you are using water in them for the floral work to place a small plastic container as the water can take off the mercury glass finish.

GLASSWARE & CROCKERY: Must be returned clean and in packaging supplied. They can be put through a dishwasher. If there is no washing facilities available for the glassware please place back into the storage containers UPRIGHT so as to keep any drink remnants contained.

Must be brushed free of food and we will clean upon return.  They are not to be put through a dishwasher in case it damages the decorative finish.

CAKE STANDS: Please do not ice the cake onto the cake stand or use icing or glue to cement the cake board to the top of the cake stand. This results in damage to the finish of the cake stand (i.e. knife scratches and damage to the finish of the cake stand top).

CANDLESTICKS: Please blow out the candle once it is within 1cm of the top of the candlestick holder. If left to burn right into the holder it will damage the finish on the holder and replacement cost and/or a cleaning fee will be charged. If wax drips on them please do not scrape it off with anything sharp, we can remove it with hot water once we receive the candlesticks back.

BRASS CANDLESTICKS:  As they’re vintage they’re from different manufacturers but same general design – so some have a smaller holder for the candlestick – it pays to have some blu-tack on hand to secure them in place.  Any standard 1″ candlestick will fit but just might need a bit of shaving down to fit securely.  We supply a random assortment of heights across the 7 different height levels.  Please blow out the candle once it is within 1cm of the top of the candlestick holder. If left to burn right into the holder it will damage the finish on the holder and replacement cost and/or a cleaning fee will be charged. 

ACRYLIC/PERSPEX ITEMS (i.e SIGNAGE, CUBES, PLINTHS):  Please keep away from open flame and handle with care, perspex scratches easily.  If scratches/burn marks occur on the items you will be billed for replacement cost.  This INCLUDES wrapping items up for return in the bubble wrap provided.  Much of the damage happens in transit on these items rubbing against each other. 

FESTOON LIGHTING:  Please do not hang them from the very end piece of the string (there is a dead end with a hole in) this is the weakest point of the  strings – rather wrap the wire around a hook instead of threading the hook through the hole.  We supply two spare bulbs.  Note that the strings are individually plugged – they do not link together.  

LETTER LIGHTS:  Letter lights are individually plugged so depending on where the power points are located at your venue you may need a power multi board to run your light combination.  All curved lights such as C, O, etc have rounded bottoms so we supply two rubber chocks for you to place on each side to steady them. 

NEON SIGNS:  The signs have holes where you can attach them to a flower wall or standard wall.  Feel free to use cable ties or fishing line, they are all approx 3kg in weight.  Please make sure it comes back in it’s cardboard box as it is made specially for it.

CHAIRS: We prefer our chairs to be delivered to your venue rather than collected. If collection is preferred please make sure you have a covered in trailer/van/truck so that the chairs are not exposed to the weather.
Wooden chairs are not to be left outside overnight at your venue – this includes the Bentwood and Wooden Cross back styles.

PACKAGING: This is a big one and we can’t stress it enough! Please return all packaging we supply, many items have specific cartons which we use to store the items in. It makes re-hire difficult if we are missing the boxes and crates for vases, tealights, etc. We will need to charge for replacements if you do not return them. Please advise your venue and/or stylist regarding this.

Can I make changes to my order?
​You are able to make changes to your order up until thirty days prior – from then on you are able to add more items (if available) but not subtract items.

Do you set up events on-site?
​At this stage we do not do any event set ups ourselves, we are a dry hire company only.  We can recommend many great wedding planners and stylists to work with in this instance.  You are welcome to make an appointment to view items in our home based studio and put a look together yourself or bring your stylist along with you.

I’m searching for items to hire which are not on your website, can you help?
We have an extensive sourcing background so chances are we have seen it or know where to get it from. We will try our best to source it for you – and can then add it to our inventory!

What happens if I wish to cancel for some reason?
​Please advise us of all cancellations as soon as you possibly can as items are kept on hold for you and the earlier notice we have we can rehire to someone else.
The following cancellation charges apply:
31 days or more from your event date:  Your 25% deposit will not be refunded
30 days or less: A full forfeit of hire fees will be applied if cancelled within 30 days of the wedding date (not including bond fee)

What is your policy regarding wedding postponements due to COVID-19?
If your wedding or event cannot proceed due to COVID-19 restrictions we offer to postpone the hire to a new date (must be mutually agreeable).  Your deposit gets moved across to the new date free of charge.

What if I cancel my wedding due to COVID-19? Do I receive my deposit back?
If you decide to cancel your hire with us instead of postponing your wedding then your deposit is non-refundable as per our terms and conditions.