The Pretty Prop Shop – Event Hire
By confirming a booking with The Pretty Prop Shop, the Hirer acknowledges that they have read, understood, and agreed to these Terms & Conditions of Hire.
1. Pricing
All hire prices listed on our website include GST.
Our minimum hire order is $50.00, excluding bond and delivery fees.
2. Hire Period
Our standard hire period is 1–4 days. The hire price is the same whether the items are required for one day or the full four days (this is to cover a weekend hire).
The hire period includes from the time of pick-up or delivery until the agreed return or collection date.
The Hirer is responsible for all items for the full duration of the hire period.
Late returns will incur the following charges:
• 10% of the hire fee per day for the first three days
• 30% of the hire fee per day thereafter
3. Delivery & Collection
Pick Up
Items may be collected free of charge from our studio in:
Patumahoe (near Pukekohe, South Auckland)
Venue Delivery & Collection
For orders over $350 (incl. GST) we offer delivery and collection to and from your venue (at an additional cost).
Delivery usually occurs the day prior to or morning of your event, with collection the day after unless otherwise arranged.
Delivery and collection fees are calculated based on:
• distance from our Patumahoe studio
• order size
• staff required
Please note: delivery services do not include set-up or pack-down unless arranged separately.
All items will be checked against the booking form at delivery and collection.
4. Courier Delivery
Courier delivery is available on selected non-breakable items.
Where courier is used:
• The Hirer must ensure items are securely packed for return
• Items must be couriered back on the specified return date
Pre-paid courier tickets are supplied for the return journey. These tickets cannot be replaced, and replacement tickets will incur a fee.
Any damage resulting from incorrect or insufficient packaging will be charged at replacement cost.
5. Courier Liability & Loss Protection
Where hire items are returned via courier, the Hirer remains responsible for the items until they are safely received back by The Pretty Prop Shop.
Items must be returned:
• in the original packaging
• properly protected to prevent movement during transit
Items lost or damaged during courier transit due to inadequate packaging or incorrect return procedures will be charged to the Hirer at replacement value.
Courier tickets supplied by The Pretty Prop Shop are provided for convenience only and do not transfer liability.
6. Force Majeure
The Pretty Prop Shop will not be liable for delays or inability to fulfil obligations where circumstances arise outside our reasonable control.
These may include:
• extreme weather events
• floods, storms, earthquakes or natural disasters
• pandemics or public health restrictions (including COVID-19)
• transport disruptions
• courier delays
• government restrictions or lockdowns
• industrial action
Where hire items have been sent within standard courier timeframes, The Pretty Prop Shop accepts no responsibility for courier delays caused by these events.
7. Deposit & Payment
A non-refundable 25% deposit is required to secure your booking.
The remaining balance must be paid five (5) working days before your event.
If your event is less than four weeks away, full payment is required at the time of booking.
Hire items will not be released until full payment is received.
Payments can be made via:
• Internet bank transfer
• Visa / Mastercard / Amex via Stripe
• PayPal
Payments via Stripe or PayPal incur a 2.9% processing fee.
8. Bond / Damage Deposit
A $100 bond is added to each hire invoice.
This bond will be refunded once all items have been:
• returned
• checked
• cleaned where required
Bond refunds may take up to seven working days, particularly where linen laundering is required.
If damage or loss exceeds the bond amount, the Hirer agrees to pay the remaining balance.
9. Changes to Bookings
Changes to bookings are accepted up to 30 days prior to your event date.
Reductions in item quantities within 30 days of the event will not reduce hire costs as items have been reserved exclusively for your booking.
All booking changes must be submitted in writing via email.
We do not accept booking changes via text message or social media.
10. Cancellation Policy
31 days or more before the event
Your 25% deposit is non-refundable.
30 days or less before the event
Full hire fees are forfeited (bond excluded).
All cancellations must be submitted in writing via email.
11. COVID-19 Postponements
If your event is postponed due to government COVID restrictions, your booking may be transferred to a new date free of charge, subject to availability.
If the event is cancelled entirely, the deposit remains non-refundable where outside the 30-day cancellation window.
12. Responsibility for Hire Items
The Hirer is responsible for all items from the time of delivery or collection until they are returned.
This includes responsibility for:
• damage
• breakage
• theft
• loss
Items left unattended at venues remain the responsibility of the Hirer.
13. Theft or Loss at Venues
The Pretty Prop Shop is not responsible for items lost or stolen while at a venue.
If items are lost or stolen during the event, the Hirer will be charged full replacement value.
14. Responsibility When Using Stylists or Planners
If the Hirer engages a stylist, planner, florist, venue staff or third party to handle hire items, the Hirer remains responsible for those items.
Any damage or loss caused by third parties remains the financial responsibility of the Hirer.
15. Outdoor Use & Weather Damage
Items used outdoors must be protected from rain, wind, moisture and environmental exposure.
Certain items must not be left outdoors overnight, including:
• wooden furniture
• linen
• acrylic signage
• electrical items
Weather-related damage will be charged at full repair or replacement cost.
16. Candles & Open Flame
Where candles or open flames are used, the Hirer must ensure they are used safely.
Damage caused by:
• candle wax
• soot
• heat
• fire
• smoke
will be charged at replacement or restoration cost.
17. Late-Night Pack-Down
Many damages occur during late-night pack-down after events.
The Hirer must ensure items are carefully packed and returned to their correct packaging.
Damage occurring during pack-down will be charged at replacement value.
18. Cleaning & Care
Items must be returned in the condition they were received.
Additional cleaning charges may apply where items are returned with:
• excessive food residue
• wax
• stains
19. Packaging & Boxes
Most hire items are supplied with specific cartons and protective packaging.
All packaging must be:
• kept
• stored safely
• returned with the items
Replacement charges will apply where packaging is lost or discarded.
20. Replacement Value
All hire items remain the property of The Pretty Prop Shop.
If items are lost, stolen, broken or damaged beyond repair, the Hirer agrees to pay the full replacement value, including:
• retail replacement cost
• freight or import costs
• repair or restoration costs
21. Item Counts Final
All items are counted prior to dispatch and again upon return.
Final counts conducted by The Pretty Prop Shop are considered final and binding.
Counts conducted by venues, stylists or third parties are not considered final.
22. Guest Damage
The Hirer is responsible for any damage caused by guests or attendees during the event.
This includes broken glassware, damaged décor or stained linen.
23. Removal of Hire Items by Guests
Guests are not permitted to remove hire items from the venue.
Any items taken by guests will be considered lost and charged at full replacement value.
24. Venue Disposal of Items or Packaging
The Hirer must ensure venue staff, stylists or planners do not discard hire items or packaging.
If items or packaging are mistakenly thrown away by venue staff, the Hirer will be charged full replacement cost.
25. Sub-Hire
If the Hirer sub-hires items to another party, the original Hirer remains responsible for:
• payment
• damage
• loss
• compliance with these Terms.
26. Ownership
All hire items remain the property of The Pretty Prop Shop at all times.
27. Legal Acceptance
By confirming a booking, paying an invoice, or taking possession of hired items, the client acknowledges that they have read, understood, and accepted these Terms and Conditions.
These terms form a binding agreement between the client and The Pretty Prop Shop Wedding & Event Hire.